Returns Policy

Daily Living Products Return Policy

Your right to have your purchase repaired, replaced or a refund of purchase price

You are entitled to have your purchase repaired, replaced or a refund for item you purchase from Daily Living Products if the item is:

(a)    faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b)   not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c)    not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

AND you return the item within a reasonable time after purchase and provide Daily Living Products with proof of purchase, such as your original Daily Living Products receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.

Daily Living Products reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

When you do NOT have the right to return a product to Daily Living Products

Daily Living Products is not legally obliged to give refunds of the purchase price or exchange them, simply because you:

(a)    changed your mind

(b)   ordered the wrong product

(c)    found the product cheaper elsewhere

(d)   were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online

(e)   damaged the product by misusing it

(f)     used the product for a very long time and the problem is as a result of usual wear and tear

However, if you simply Change Your Mind, we are very happy to either exchange the item or offer you a credit note to the value equivalent to the purchase price for most items provided that:

(a)    you return the item within 14 days from the date of purchase (or for online purchases, from the date you receive it);

(b)   the item is in its original condition;

(c)    all original labels and tickets are attached to the item;

(d)   you provide an original Daily Living Products tax invoice as proof of purchase; and

(e)   Sale merchandise will only be exchanged, not refunded.

For health reasons, Daily Living Products ‘Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items

(a)    Toilet Seat Raisers

(b)   Bed Side Commodes

(c)    Shower Stools/Chairs

(d)   Shower Commodes

(e)   Hip Savers

(f)     Jewellery

(g)    Stockings

See Department of Commerce website:
https://www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements